Farewell Bank of Ireland

We’ll be going to shut down Jeanine’s Bank of Ireland account soon. For way too many reasons to name.

But I’ll share a few recent snippets of our recent dealings with them:

“Why would you want to move your account to another branch, you can do everything from any branch.”
“Oh, you want to do (Insert any common banking activity here), you have to do that at the branch your account is held at”

“Sure, this cheque is a Bank of Ireland cheque, it’ll clear in a few hours” – Bank of Irelands definition of “few hours” means anything from 3 hours, to 72 hours.

When I want to do banking, I go to a bank. If I wanted lies, I’d go find a politician.

FNB and their antics

I’ve ranted about Banking in Ireland, I think its only fair that I rant a bit about banking in South Africa.

Now that they’ve introduced this new tax act, or whatever, things have become really painful.

I used to be able to transfer money into my South African account fairly easily. If it was less than R50000 (which it always was… alot less), then you didn’t have to fill in any paperwork and the South African Tax man was more than happy to let that slip under the radar.
Now, you have to fill in miles of paperwork for everything. Even a R1 transfer needs paperwork.

Then you have to call your bank, and let them know that all is good, and that they can go ahead and clear it.

After the first few months of calling my branch, being put on hold, being promised return calls, sending faxes, shouting at useless people (Tony, I mean you, you useless little half-wit), I eventually got the contact details of Robyn. She was great. I’d just pop off an email to her with the forms all filled in, and within minutes the funds would pop into my account, all good to go.

Now I find out that dear Robyn no longer works in the Forex department, so I’ve had to try find out who will help me.
Its been the most frustrating day so far.
The FNB email server blocks Excel attachments, so I cant even send my forms to anyone there.
Their Fax machine “must be broken, because we haven’t got any faxes all day”.
Their phones don’t even ring, just straight to Busy.

Help.. anyone?

UPDATE:
Turns out, they’ve been doing “load shedding” on the power grid in Bedfordview for a few days.
That means, 2 hours on, 2 hours off.
Which explains why I can only get through for a while, and then the phone goes dead.

Anyways, all sorted now. Thanks 🙂

Things that are easier to do in Africa

There are a number of little things I’ve come to notice over the last year.
Some things are just so much easier in South Africa.

Everything in Ireland has a website, which is great when it comes to getting information thats already on the site. The problem is, most of these places think that having a website means they don’t need anyone on the phones to answer queries.
I’ve had the extreme displeasure of having to deal with a number of companies that simply refuse to list their phone numbers, anywhere.

And now, I shall delve into the depths of Banking in Ireland.
*WARNING* This may be incoherant and rantish, mostly out of frustration.

Continue reading Things that are easier to do in Africa

Banking in Ireland

I’m glad to see I’m not the only foreigner in this country that finds the banking systems here archaic.

Ireland from a Polish Perspective
has had many of the same problems that Jeanine and I have experienced
with attempting to do some of the most basic banking transactions.

Jeanine opened her bank account with Bank of Ireland, near her old
place of employment in Clontarf. When she moved to a new job, nearer
the city, she asked about moving her bank account to a branch in the
city too. She was told that there’s no real reason to move, and that
you can do anything from any branch, regardless of where your “home
branch” is. Sounds fairly reasonable.
It later turns out that you can’t do a same day deposit to your account
anywhere… you have to do it at your “home branch”. You can’t apply
for a Credit Card anywhere, you have to do it at your “home branch”.
Thank goodness she’s at least in the same County as her home branch.

Internet banking is a joke.
In South Africa, you could do absolutely everything online. I was able
to open 32-day notice accounts, apply for a Credit Card, Add and Remove
benificiaries… all Online.
In Ireland, you have to go to the branch to open additional accounts
and apply for other “features”. You have to phone in to their 24/7
telephone banking call centre so you can add a benificiary. I actually
had to choose AIB as my bank because they were the only bank I could
find that allowed you to do International SWIFT transfers online.
My only complaint, is that every once in a while, it will refuse to
accept my login. After 3 “incorrect” attempts, it’ll lock the account
out and I have to wait 3 days for my new access code to arrive in the
post.

This is supposed to be the richest nation in the world, with some of
the most advanced technological research in the world happening here.
*shrug*